Support

Tell us the word and what is off. Fixes ship as a new word pack, which the app picks up on its own the next time it is online; you do not need an app update.

Sync needs the same account on both devices. Open Account and check the email shown on each. Progress is merged, not replaced: the most recent change to each word wins, so nothing is lost when both phones were used offline.

Clips are streamed from YouTube, so they need a connection and are subject to the video still being public. If one video is consistently unavailable, let us know the word and we will remove that clip from the index. Opening the clip in the YouTube app is always available as a fallback.

Pro is sold inside the app as a subscription through Google Play or the App Store. The exact price is shown in the app before you buy. Plans renew automatically until cancelled in your store's subscription settings: on Android, Google Play, then Payments and subscriptions; on iPhone, Settings, your name, then Subscriptions. Deleting the app does not cancel a subscription. Refunds are handled by the store, not by us, under its own policy.

If you are Pro but the app shows the free plan, open Account and tap Restore purchases, signed in to the same store account that bought it.

Use Forgot password on the sign-in screen to get a reset link by email; the link opens a page on this site where you choose a new password. If you signed up with Apple or Google, sign in the same way each time; there is no separate password.

Open Account in the app, then Delete my account. This erases your account and synced progress immediately and cannot be undone; the copy on your phone stays until you uninstall. If you cannot sign in, email us from the address on the account and we will delete it for you. Details are in the privacy policy.

When you write in, include your device model, its OS version, roughly when it happened and what you expected to see. Screenshots help. Email [email protected].